**Privacy Policy for Ease Mind Care**
**Effective Date:** [077/29/2025]
Ease Mind Care (“we,” “our,” “us”) is committed to protecting the privacy and personal information of our clients (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our online therapy services, including appointments conducted through Google Hangouts and other third-party platforms, as well as access to personal materials through our secure client portal.
Please read this Privacy Policy carefully. By using our services, you acknowledge and accept the practices described herein.
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**1. Information We Collect**
We may collect the following types of information:
* **Personal Identification Information:** Name, email address, phone number, location, date of birth, and other contact details.
* **Health Information:** Medical history, treatment notes, therapy goals, assessments, and other information related to your mental health care.
* **Technical Data:** IP address, browser type, operating system, and access times.
* **Portal Activity:** Documents downloaded or uploaded, messages, and appointment logs within the portal.
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**2. How We Use Your Information**
We use the collected information to:
* Provide online therapy and support services.
* Schedule and conduct telehealth appointments.
* Share necessary materials and documents through the client portal.
* Communicate securely with you.
* Improve service functionality and enhance user experience.
* Comply with legal, ethical, and professional obligations.
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**3. Use of Third-Party Platforms**
Therapy sessions may be conducted via third-party platforms (e.g., Google Hangouts or others). These services may have their own privacy and data protection policies, which are outside of Ease Mind Care’s control. By agreeing to use our services, you acknowledge and accept any risks associated with using such platforms.
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**4. International Data Considerations**
As our services are offered internationally, your personal data may be transferred to and maintained on servers located outside your country of residence. These jurisdictions may have different data protection laws than your home country. Ease Mind Care endeavors to comply with HIPAA (U.S.), GDPR (EU/UK), and other applicable privacy regulations; however, by using our services, you consent to such transfers and understand the potential limitations of international data protections.
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**5. Data Security**
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. Our client portal is encrypted and secured using industry-standard protocols. Despite our efforts, no system is completely secure, and we cannot guarantee the absolute security of your data.
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**6. In the Event of a Data Breach**
Should a data breach occur, we will notify affected clients and appropriate authorities in accordance with applicable laws. However, by using our services, you acknowledge and accept the inherent risks associated with digital communications and agree that Ease Mind Care shall not be held liable for any unauthorized access, disclosure, loss, or misuse of data beyond our control.
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**7. Limitation of Liability**
By accepting this Privacy Policy, you agree that Ease Mind Care, its practitioners, and its affiliates shall not be held liable for any loss, damage, or harm arising from unauthorized access or data breaches, provided that we have acted in good faith and in compliance with applicable laws. Clients are made aware of and accept the inherent risks of using online platforms and digital communications.
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**8. Client Consent**
By continuing to use our services, you confirm that you have read, understood, and agreed to this Privacy Policy. Your continued engagement with Ease Mind Care constitutes informed consent to the collection, use, and sharing of your information as described herein.
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**9. Changes to This Policy**
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website, and we encourage you to review it periodically. Your continued use of our services after changes are made constitutes your acceptance of the revised policy.
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**10. Contact Us**
If you have questions or concerns about this Privacy Policy or your personal information, please contact:
**Ease Mind Care**
Email: info@easemindcare.com
Phone: +251-911-006-222
Website: https://easemindcare.com/
